Information security is critical to our business. We work to protect the security of your information during transmission by using appropriate software, which encrypts information you input. We store information gathered on secure computers. The number of employees involved in the management of the data centre that have physical access to these computers is limited. We use advanced security technology to prevent our computers from being accessed by unauthorized persons. We have also implemented information security practices and standards and have in place comprehensively documented information security programmes and policies containing managerial, technical, operational and physical security measures that are in compliance with the regulations under Indian laws including but not limited to the Information Technology Act, 2002 and the rules there under, so as to protect the Sensitive Personal Information provided to us from unauthorized access, use, modification, damage, disclosure or impairment.
A. COLLECTION AND USE OF PERSONAL INFORMATION
Personal information collected from you may include your name, postal address, email address, landline or mobile telephone number, bank details, payments details, location details as well as other sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.
We may store your browsing information, primarily, to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
We may track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We may collect information to understand the customer or client expectation and behaviour.If you choose to post reviews and tips about our services or post messages or leave feedback, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.The email address/ phone information that you provide on the Website may be used to contact you about service offers from us. We may also use that information to let you know of additional products and services from other companies that you might be interested in. If you do not wish to receive these kinds of communications, you may not opt to receive such communication or unsubscribe in later stage.
We may use your Personal Information for the following purposes:
i. to provide the requested services and in optimization of our Website.
ii. to contact/ communicate you from time to time with critical user or service updates or other information important for our services;
iii. to customize, measure and improve our services, content and advertising;
iv. to promote the services or special offers or promotions related to our Website and services or those of our subsidiaries and/or affiliates;
v. to compare information for accuracy, and verify it with third parties;
vi. to prevent illegal activity; and
B. WEBSITE USAGE & COOKIES
We may gather certain information about the User, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our Website unless an attempt to damage the Website has been detected. We may use your IP address to help diagnose problems with our server, or to administer our web sites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services.
C. SECURITY OF PERSONAL INFORMATION
We use appropriate administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications. If you are a user of our websites and have a password, you should not share your password with anyone else.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. For example, we use “Public Key Cryptography” to ensure that all transfer of user data and transactions are encrypted and secured, as per SSL (Secure Sockets Layer) criteria, we use SHA-2 family of Secure Hash Algorithms to secure user passwords etc.
However, it remains each user’s responsibility:
i. to protect against unauthorized access to your use of the Website;
ii. to ensure no-one else uses the Website while the user’s machine is “logged on” to the Website service;
iii. to log off or exit from Website when not using it; and
iv. where relevant, to keep his/her password or other access information secret.
All Personal Information submitted to us is stored on a secure server. We do not store credit card numbers or related identifying information on any Website server. All such information is stored by our credit card processing partner(s), who are obligated to store such information using secure methods. We also use third parties to help us optimize our Website flow, content and advertising. All of our partners are under contract with us and they are obligated to keep your information confidential.
D. DISCLOSURE TO THIRD PARTY
a. General exceptions
If we are required to intercept, disclose, monitor and/or store your Sensitive Personal Information:
1. By law
2. Pursuant to direction/order of any governmental/regulatory authority or court
3. To conduct our business;
4. To secure our systems; or
5. To enforce our own rights
We will do so in the manner as prescribed by legislation. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. In order to ensure that all our users comply with the user rules, we may monitor your Sensitive Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance
To ensure that the security and integrity of our Services are safeguarded, we may monitor your Sensitive Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content.
Please be aware that Trak n Pay does not control the acts of its users. All users should be aware that, when they disclose personal information such as their actual name, store’s name, e-mail address, etc. to third parties, the information may be collected and used by others to send that person unsolicited e-mail from other parties, outside of Trak n Pay. In the event that you encounter any person is improperly collecting or using information about users, please contact us by emailing at firstname.lastname@example.org
E. PROTECTION MEASURES
We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your Personal Information and against accidental loss or destruction of, or damage to, your Personal Information. While no system is completely secure, we believe the measures implemented by our Website reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally.
Our site’s registration form requires you to provide us contact information. We may use your contact information from the registration form to send you information about our firm and promotional material from some of our affiliated partners. Your contact information is also used to contact you when necessary. You may ask us to show you the personal information we hold about you and to make corrections to it. You can access and correct any of the personal information we hold about you by writing to us at email@example.com. If you wish to have your registration removed from our directory for any reason, you may send us an email requesting this.
H. YOUR CONSENT
It is our policy to send you any email you elect to receive, in addition to customary business communications (payment confirmations, etc.). Further, it is our policy to immediately remove any member from any mailing list upon the member’s request. In addition, we will send newsletters and other communications to members. Newsletters will contain clear and obvious instructions for how the member can remove him/herself from that mailing list. We do use email as a means of receiving feedback from our members, and we encourage you to email at firstname.lastname@example.org.
L. PAYMENT SOURCES
You will have to provide credit card information, card details or other sources to use our services. We use third party payment gateway services and have no control over these services. We use commercially reasonable efforts to make sure that your payment source information is kept strictly confidential by using only third party payment gateway services that use industry standard encryption technology to protect your payment source information from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your payment source information.